## SUPPORT

# Account Requests

## Account Creation or Deletion Request

What is the name of Your Company?*

First Name*

Last Name*

What is YOUR Email Address?*

What is YOUR Direct Phone Number?*

Effective Date for This Action*

Who do you need Created, Deleted or Modified?

(AFFECTED PERSON) — First Name*

Affected Person — Last Name*

Please confirm what actions you would like taken on the AFFECTED PERSON? Select all that apply.*

- Please Create MyCloud/Network User Account
- Please Delete MyCloud/Network User Account
- Please Create Email Account
- Please Delete Email Account
- Other: Please Specify in Notes at Bottom of Form

If this is a Cloud/Network User Account Creation, username will be formatted as below.*

- This is NOT a creation request / No Account Needed
- FirstName.LastName
- I am not sure, please call me

If this is an Email Account Creation, how should the email be setup?*

- This is NOT a creation Request / No Email Needed
- FirstInitialLastName@FirstName.LastName
- I am not sure, please call me

If this is a Cloud/Network User Account Deletion, what should we do?*

- This is NOT a deletion request
- Please delete the user account - Do NOT save documents
- Please delete the user account - SAVE the documents
- I am unsure - Please call me

Does the User Need an Office 365 Account Added or Deleted?*

- Yes, please add an Office 365 account
- Yes, please delete the Office 365 account for this user
- No Office 365 account needs to be added or deleted

If this is an Email Account Deletion, what should we do?*

- This is NOT a deletion request
- Please delete the email account - Do NOT save email
- Please export all email to a PST file for safe keeping
- Please export all email to a PST file for safe keeping and create a Distribution List to send the email to someone else
- I do not need past email, but please create a Distribution List to send the email to someone else
- Please leave the account active, but change the password. I understand this account may still be billable.
- I am unsure - Please call me

Does the User Need to Have Email on Their Phone?*

- Yes
- No

Any other special instructions?