SUPPORT

Account Requests

Account Creation or Deletion Request

What is the name of Your Company?*

First Name*

Last Name*

What is YOUR Email Address?*

What is YOUR Direct Phone Number?*

Effective Date for This Action*

Who do you need Created, Deleted or Modified?

(AFFECTED PERSON) — First Name*

Affected Person — Last Name*

Please confirm what actions you would like taken on the AFFECTED PERSON? Select all that apply.*

  • Please Create MyCloud/Network User Account
  • Please Delete MyCloud/Network User Account
  • Please Create Email Account
  • Please Delete Email Account
  • Other: Please Specify in Notes at Bottom of Form

If this is a Cloud/Network User Account Creation, username will be formatted as below.*

  • This is NOT a creation request / No Account Needed
  • FirstName.LastName
  • I am not sure, please call me

If this is an Email Account Creation, how should the email be setup?*

If this is a Cloud/Network User Account Deletion, what should we do?*

  • This is NOT a deletion request
  • Please delete the user account - Do NOT save documents
  • Please delete the user account - SAVE the documents
  • I am unsure - Please call me

Does the User Need an Office 365 Account Added or Deleted?*

  • Yes, please add an Office 365 account
  • Yes, please delete the Office 365 account for this user
  • No Office 365 account needs to be added or deleted

If this is an Email Account Deletion, what should we do?*

  • This is NOT a deletion request
  • Please delete the email account - Do NOT save email
  • Please export all email to a PST file for safe keeping
  • Please export all email to a PST file for safe keeping and create a Distribution List to send the email to someone else
  • I do not need past email, but please create a Distribution List to send the email to someone else
  • Please leave the account active, but change the password. I understand this account may still be billable.
  • I am unsure - Please call me

Does the User Need to Have Email on Their Phone?*

  • Yes
  • No

Any other special instructions?