## ABOUT US

# Empowering Business  Through Technology  Since 1999

## OUR MISSION

## Technology That Drives  Your Success

At Big Sur, we believe technology should be an enabler, not a barrier. Our mission is to provide exceptional managed IT services and strategic technology solutions that empower businesses to focus on what they do best.

We’re committed to being more than just a service provider; we’re your technology partner, invested in your long-term success and growth.

- Deliver proactive, reliable IT solutions that minimize downtime and maximize productivity
- Build lasting relationships based on trust, transparency, and exceptional service
- Stay ahead of technology trends to provide innovative solutions for evolving business needs

## Our Core Values

To create a place for like-minded employees, vendors, and customers who share the same ideals to work together in harmony and integrity.

### B

Big Ideas

### I

Integrity

### G

Goal-oriented

### S

Servant Leadership

### U

Understanding

### R

Responsibility

## Meet Our Leadership Team

Experienced technology leaders dedicated to your success

[**Sam Sandusky**\
\
Chief Executive Officer](https://bigsurtech.com/about-us/sam-sandusky/)

**Alan Dawson**

VP of Technical Services

**Dolly Saulen**

Director of Finance & HR

**Todd Williams**

Regional Manager – Manatee

**Bryan Schneider**

Director of Service Operations

**Amy Fabian**

Director of Managed Services

## OUR APPROACH

## A Partnership Built on Results

We don’t believe in one-size-fits-all solutions. Our approach is tailored to your unique business needs, challenges, and goals.

1. #### Discovery & Assessment
   We start by understanding your business, current technology landscape, and strategic objectives

2. #### Strategic Planning
   We develop a customized technology roadmap aligned with your business goals and budget

3. #### Implementation & Optimization
   We execute solutions with minimal disruption and optimize for peak performance

4. #### Ongoing Support & Innovation
   We provide proactive monitoring, continuous improvement, and strategic guidance

24/7/365 Support

When something goes wrong at 2am, you shouldn’t have to wait until morning. Our help desk engineers are available every hour of every day.

Scalable Solutions

Your technology needs today are not what they’ll be in three years. Big Sur builds and manages IT environments that grow with you – adding users, locations, and capabilities without the disruption of starting over every time your business evolves.

dedicated account team

You’ll know the people supporting your business by name, and they’ll know yours. Big Sur assigns a consistent team to your account so institutional knowledge stays with you, not lost in a ticket queue.

proactive security

The best security incident is the one that never happens. Big Sur monitors your environment continuously, identifies vulnerabilities before they’re exploited, and keeps your defenses current as the threat landscape evolves, so you’re not reacting to problems, you’re preventing them.

predictable costs

Unexpected IT expenses are one of the most disruptive budget surprises a small business can face. Big Sur’s managed services model gives you consistent, predictable monthly costs so you can plan confidently without bracing for the next emergency invoice.

Local expertise

Big Sur is rooted in Tampa Bay –  not a national franchise with a local phone number. Our team lives and works in this community, understands the businesses that drive this region, and has been a trusted technology partner here for more than 25 years.

## Certifications & Partnerships

Industry-recognized credentials and strategic technology alliances

## Our Journey

25+ Years of Innovation and Growth

## 1999

#### Company Founded

Big Sur Technologies was established to serve businesses across Tampa Bay

## 2002

#### Small Business of the Year

Big Sur honored by the Greater Tampa Bay Chamber as Small Business of the Year

## 2008

#### Shift to MSP

Big Sur transitions from Value-Added Reseller to Managed Service Provider

## 2009

#### New Office

Big Sur moves into a new space to support our growth

## 2012

#### Private Cloud Hosting

Big Sur develops a private cloud hosting environment for small businesses

## 2020

#### BizNet Acquisition

BizNet joins Big Sur

## 2021

#### Tampa 1 Acquisition

Tampa 1 Technology Solutions Joins Big Sur

## 2021

#### Team Lightning Acquisition

Team Lightning Joins Big Sur

## 2022

#### Team Pronesis Acquisition

Team Pronesis Joins Big Sur

## 2024

#### Big Sur Celebrates 25 Years

25th Anniversary Celebration

## 2025

#### BI IT Consulting Services Acquisition

BI IT Consulting Services Joins Big Sur

## 2026

#### Verified Technologies Acquisition

Verified Technologies Joins Big Sur

## 2026

#### TekMate Acquisition

TekMate Joins Big Sur

## Ready to Partner With Us?

Let’s discuss how Big Sur can help your business leverage technology for growth and success.